From demand to the clinic door.
We operate the non-clinical teams and workflows that connect patient acquisition, scheduling, insurance and collections for multi-location dental organizations.
Dental Growth & Revenue Operations · Multi-location groups and DSOs
A lead does not become revenue automatically. Someone has to respond, schedule the patient, verify benefits, confirm the visit, submit the claim and recover the balance. Every handoff in that chain needs an owner.
Lead
Inquiry created
Response
Speed to contact
Appointment
Booked capacity
Show-up
Confirmations, recovery
Treatment
Clinic-owned
Claim
Submission, follow-up
Collected revenue
Reimbursement & balances
Necodex
Marketing & New Patient Generation
Necodex
New Patient Scheduling
Necodex
Insurance Verification
Client-owned
Clinical Treatment
Delivered by the dental organization
Necodex
Claims
Necodex
Collections
Parallel lane
Existing Patient Support
Phone Specialists absorb existing-patient communication so Scheduling Agents stay focused on new patients.
Lead volume is not the objective. We build qualified demand around each clinic's capacity and target services, then feed a measurable pipeline into Scheduling.
What the team owns
What we measure
Dedicated Scheduling Agents turn interest into booked appointments and protect clinic capacity from missed opportunities.
What the team owns
What we measure
Phone Specialists resolve existing-patient needs and route them correctly, so new-patient acquisition is never interrupted.
What the team owns
What we measure
Insurance work starts before the patient arrives: benefits verified ahead of treatment, then the claim lifecycle managed after care is delivered.
What the team owns
What we measure
A targeted recovery function for payment-plan balances 30 days or more past due, before aging becomes chronic.
What the team owns
What we measure
20,000+
new patients starting treatment
160%
growth in insurance income
10x
increase in collections
Results from a specific multi-location dental engagement. Past performance does not guarantee future results. See scope, period and definitions.
Marketing agency
Generates leads
Accountability usually ends when the inquiry is created.
Staffing provider
Provides people
You still design the process, manage the work and own the result.
RCM provider
Handles billing and reimbursement
Engages after the revenue opportunity already exists.
Necodex BPO Dental
Connects patient growth and revenue operations in one managed operating model
Specialized teams, process ownership, management and KPIs across the journey.
Owner / CEO / President of a multi-location dental group
Wants new-patient growth and new locations without multiplying overhead.
COO / VP Operations / Regional Operations
Wants centralized shared services, SOPs, SLAs and consistent performance across clinics.
CMO / VP Growth / Director of Patient Acquisition
Wants the KPI to move from cost per lead to cost per new patient and treatment start.
No. We take agreed workflows off the clinic — new-patient handling, existing-patient calls, insurance and collections — so your on-site team can focus on the patients in front of them.
Yes. We can operate the conversion side of the journey and share source-level reporting with your agency, or own campaigns end to end.
Scheduling Agents work only on new patients. Phone Specialists handle existing-patient communication, which protects new-patient conversion from being interrupted.
As soon as a scheduled patient indicates they have insurance — benefits are verified before treatment, and reverified when timing or information requires it.
Yes. Most engagements start with one or two workflows, prove the operating model and expand from there.
Workflows are standardized centrally and adapted per location where the operation genuinely differs, with one reporting layer across the group.
Patient information stays inside your own systems of record. Access is defined during implementation, our teams work under confidentiality agreements and documented handling protocols, and clinical records remain under your control.
We map demand, scheduling, insurance and collections, then show you the operating model that closes the gaps.
Schedule an Operations Assessment