Case studies

Engagement results, by industry.

Each operating model is measured against the KPIs that matter in that industry, and every result carries its scope, period and definition.

Operating the full patient and revenue journey for a multi-location dental group

Challenge

Growth leaking between marketing, front desk, insurance and collections across locations.

Operating model

One managed model across the patient and revenue journey, with SOPs, management, QA and a shared KPI set.

Teams involved

Marketing · Scheduling · Patient Support · Insurance & Claims · Collections

Results

20,000+ new patients starting treatment · 160% insurance income growth · 10x collections. Past performance does not guarantee future results.

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