From demand to the clinic door.
We generate patient demand, follow up with opportunities, schedule appointments and operate the workflows required to move qualified patients toward the clinic.
Demand
Follow-up
Appointment
Confirmation
Show-up
Necodex BPO · Managed Operations
We take ownership of the work that keeps your business moving.
From the first lead to the next operational milestone, Necodex BPO builds and operates the teams, workflows and follow-up needed to move work forward.
How work moves
- Opportunity
- Next step
- Follow-up
- Coordination
- Business outcome
Owned by
PeopleProcessManagementTechnologyKPIs
Someone has to own the next step. We do.
We take ownership of the operational work between an opportunity and the business outcome you're trying to reach.
Opportunities often stall because responsibility becomes fragmented between teams, inboxes, systems and handoffs. Necodex creates clear ownership around what needs to happen next.
We don't just provide people. We own the workflow.
Traditional outsourcing
“We give you the people.”
Capacity arrives. Designing the process, supervising the work and owning the result stay with you.
Necodex BPO
“We own the workflow.”
Team, process, supervision, quality and reporting come together against a defined outcome.
Where work stalls
We take ownership where work tends to stall.
Every process has a point where work gets stuck. That is usually where we start.
Leads that need follow-up
We respond, qualify, follow up and move opportunities toward the next commercial step.
Customers that need coordination
We manage scheduling, communication and recurring operational follow-up.
Teams buried in administrative work
We take repetitive back-office workflows away from high-value internal teams.
Processes with too many handoffs
We create clear ownership, workflows and KPIs so work keeps moving.
Operations that need to scale
We build the team and management layer required to handle more volume consistently.
Opportunities rarely disappear because nobody wanted them. They disappear because nobody owned the next step.
What ownership looks like.
Keep bids and projects moving.
We take recurring administrative and coordination work off estimators and project managers so they can focus on technical decisions, client relationships and project execution.
Opportunity
Bid
Follow-up
Documentation
Project admin
Turn inbound interest into qualified action.
We follow up with inbound leads, prequalify and qualify prospects and guide them through the steps required to complete the intended registration process.
Inbound lead
Contact
Prequalification
Qualification
Registration
An operating example of how the same model applies to other business functions and markets.
You focus on the work only your team can do.
Your doctors should treat patients. Your estimators should estimate. Your project managers should manage projects. Your senior sales team should focus on qualified opportunities. Necodex operates the work that needs to happen around them.
You focus on the work only your team can do. We handle what needs to happen around it.
The category
Ownership requires more than people.
01
Specialized people
+
02
Processes & SOPs
+
03
Operational management
+
04
Technology & automation
+
05
KPIs & reporting
Managed operations
Necodex does not simply place people into your organization. We build the operating structure around the work and manage execution against defined outcomes.
We build the operation around the outcome.
01
Understand the outcome
What needs to move, where it needs to go and where the process is currently getting stuck.
02
Map the workflow
We define the steps, handoffs, responsibilities, systems and KPIs.
03
Build the team
We recruit, assign and train the specialized team responsible for execution.
04
Own the operation
Necodex manages daily execution, follow-up, quality and accountability.
05
Improve the system
We measure performance, improve workflows and introduce automation where useful.
Industry expertiseNecodex BPO · Dental Necodex BPO · Construction
The operating model is consistent. The specialization is not.
The workflows, language, teams and KPIs are specialized around each industry.
From patient demand to collected revenue.
Dental Growth & Revenue Operations
Specialized teams across patient acquisition and revenue operations for multi-location dental organizations and DSOs.
Marketing & New Patient GenerationNew Patient SchedulingExisting Patient SupportInsurance & ClaimsCollections
Explore DentalKeep bids and projects moving.
Construction Back Office & Project Operations
Recurring preconstruction and project-administration workflows centralized so project leaders stay on technical decisions and execution.
Estimating SupportBid TrackingProposal Follow-UpProject AdministrationScheduling & CoordinationRFI / Change-Order Tracking
Explore ConstructionOur industry expertise continues to expand as we build specialized operating models around new business functions and markets.
Proof
One operating model. Specialized by industry.
Each operating model is built around the workflows, systems, terminology and KPIs that matter in that industry.
Dental engagement results
20,000+
new patients starting treatment
160%
growth in insurance income
10x
increase in collections
Results from a specific multi-location dental engagement. Past performance does not guarantee future results. Read the context →.
Backed by Necodex
The infrastructure behind every operation we own.
Necodex BPO is the specialized managed-operations business unit of Necodex. Each vertical inherits the same infrastructure and applies it to its own workflows.
About Necodex BPO →Recruiting
Specialized profiles hired against the workflow, not a generic pool.
Management
Team leads, escalation paths and daily execution ownership.
Technology
We work inside your systems and integrate the ones that carry the workflow.
QA
Quality criteria defined per workflow and reviewed on a set cadence.
Automation
Introduced where it reduces manual work — an enabler, not the product.
Operational infrastructure
Nearshore delivery aligned to U.S. business hours.
StuckOwnedManagedMoving forward
Where does work get stuck in your operation?
Show us the workflow. We'll help you determine what can be centralized, managed and improved.